Help Centre

1. How do I place my order?
  • Choose the products you’d like to purchase and click “ADD TO CART” button. Once your shopping cart is ready, click the “Checkout” button to proceed to order placing where you’ll be asked for your shipping and payment details and then your order will be confirmed.
  • You can also place your order through call, WhatsApp, Facebook & text message on the given number 0301-8453475

 

2. How is my order shipped & how long does it take for my order to reach me?
  • Orders are shipped Monday through Saturday, excluding PK public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.
  • Pakistan – TCS Overnight

 

We strive every minute to make sure that your order is delivered to you within 3-4 working days in any city across Pakistan. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of  Mocciani. These interruptions include, but are not limited to, delays caused by inclement weather conditions, shipping   carrier or processing of cardholder's credit/debit card.

 

3. How do I track my order?
  • Please sign in to your account to see your order tracking history. You can also track your order using the tracking number we emailed you after order confirmation or call us at 0301-8453475

 

4. What are the delivery charges?
  • We provide free delivery across Pakistan on orders above Rs.4000/- For orders below the specified amount, we charge Rs.100/- standard delivery charges to anywhere in Pakistan.
  • For international orders, the delivery charges are calculated and displayed to you automatically when you’re filling the payment details during order placement.

 

5. What is your return policy?
  • We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.

 

6. How can I make changes in my order?
  • Please contact our customer care 0301-8453475 to make any changes in your order as soon as possible. Your order is shipped within 1-2 days max once it has been confirmed. We will be very glad to assist you in making your required changes if it has not already been shipped..

 

7. Is it safe to pay through credit card/debit card for my order?
  • Your information is very safe at Mocciani.com.pk and we take data security as a serious issue. Our website uses 128-bit encryption and Secure Socket Layer to ensure that your data is secure.
  • With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce payment gateway solution by MCB Bank Limited which ensures you the peace of mind you deserve!

 

8. Is my personal information kept private?
  • Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law. Read more about our  Privacy Policy Here

 

9. Are there any hidden charges that I am going to find out later?
  • There are no hidden charges. You are charged what has been shown on the website and a receipt is sent to you containing your order details and billed amounts via email right after you confirm your order.