FREE DELIVERY OVER Rs. 4000/-

Return & Exchange Policy

Our Exchange policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Exchangeable items:
Gift cards
Jewellery

To complete your exchange, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, can’t be exchanged.
Any item that is more than 7 days after delivery, can’t be exchanged.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your reimbursement will be processed, and a code will be sent to use on Mocciani.com.pk to shop similar amount for any product.

In case of any difficulty, please contact us at 0301-8453475

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@mocciani.com.pk

Shipping

We provide free exchanges within Pakistan. However you will be responsible for paying for your own shipping costs for returning your item if you are outside Pakistan. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.